Fall 2008 Issue

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Acquisition News
• Financing vs. Purchasing: Weighing the benefits of Each Instrument Purchasing Method

Operations News
• Building the Case for Utilizing Web 2.0 Professional Development Tools

Maintenance News
• Special Report: Using Service Metrics to Make Intelligent Business Decisions

Disposition News
• Instrument Upgrades May Protect Years of Development, Investment

Voice of the Customer
• How High Customer Allegiance Scores Reflect Customer-Centric Services

Current Promotions
• Turn Your Current FT-IR Into the Acclaimed 6700 Series with the Magna/Protege Mainframe Upgrade
• Save up to $9,000 on Accessories, Software, and Upgrades for your X-ray Fluorescence and Optical Emission Spectrometer
• Complimentary Webinar Series: Rediscover the "Essentials of Science"

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• Baseline
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• Proteome Digest
• Materials Analyst
• Separated by Experience